1. Please describe for our Clients the foundation that House of Appliances is built upon?
The success of House of Appliances (HOA) is based on our motto: “Customer Satisfaction is the House Rule”. We work with our clients from appliance selection through delivery, installation and beyond. The post-delivery follow-up includes in home tutorials, as needed, to make the homeowner comfortable with their new equipment.
2. Please offer information to our Clients on your experience with House of Appliances?
My career as an Appliance Specialist began in 1995 with one of our competitors. I returned to the East coast of Florida from Sarasota in 2003 and made the switch to House of Appliances. I chose HOA because they are a privately owned company with an excellent reputation in the industry. I became the Showroom Manager and in 2008 used my design training to create the display vignettes for our showroom expansion and renovation. In 2016 I gave up my managerial duties to focus on selling and taking care of my clients.
3. Share with our Clients a challenging Client you’ve worked with, how you helped and the end result?
There isn’t a particular client that stands out as a challenge. Building or renovating a home or kitchen can be daunting for many of my clients. I begin the process by getting to know the client and their needs and goals. Then I educate them on the products and let them make the final decision. I pay great attention to details and explain the process of ordering, delivery and installation, so there are very few surprises and less anxiety. If a client has an issue or concern, I listen carefully to them and work to find a satisfactory conclusion.
4. Please tell us some questions a Client should ask when looking for an Appliance Reseller?
After 21 years in the appliance business, most of my clients are referred to me by a family member, friend, architect, builder, kitchen designer or cabinetmaker. What they should look for is found in the answer to the question below.
5. Describe what separates House of Appliances from other Appliance Resellers?
House of Appliances has been serving South Florida since 1979. We are a privately owned company with our own in-house delivery and installation teams, so we have control of the experience from beginning to end. Our Delray Beach showroom (where you will find me) is a 12,000 square foot gallery of high-end appliances displayed in beautiful kitchen vignettes; and our smaller Juno Beach and Coral Gables showrooms are currently undergoing expansion and renovation. For our knowledgeable and experienced sales, installation and support staff “Customer satisfaction is the house rule”.